Terms and Conditions
Version 1.1
Effective date: 15 September 2026
These Terms and Conditions (“Terms”) govern your access to and use of LingoGap, including free features, paid subscriptions, learning content, AI-assisted features and exam-style practice tools.
Please read these Terms before using LingoGap or purchasing a subscription.
By creating an account or using LingoGap, you agree to these Terms. If you purchase a paid subscription, the specific price, billing interval and other material purchase information shown before you confirm the purchase also form part of your agreement.
1. About LingoGap
LingoGap is a digital service for learning and practising Danish.
LingoGap is operated and commercially provided under licence by:
Uglecare ApS
CVR: 34353255
Borups Allé 116, st. tv.
2000 Frederiksberg
Denmark
Telephone: +45 91 41 20 66
Email: support@lingogap.dk
Website: https://www.lingogap.dk
LingoGap is the service and trading name used for the learning platform and is not a separate legal entity.
Uglecare ApS operates and provides the LingoGap service under licence from the relevant rights holder.
References in these Terms to “LingoGap”, “we”, “us” or “our” mean Uglecare ApS in its role as operator and provider of the LingoGap service.
2. Who may use LingoGap
You may use LingoGap for personal educational purposes.
You must be at least 18 years old to independently purchase a recurring paid subscription.
A person under 18 may use LingoGap with the permission and appropriate supervision of a parent or legal guardian. Any paid subscription for a person under 18 must be purchased or authorised by a person who is legally able to enter into the subscription agreement.
You must provide accurate information when creating and using an account.
Your account is personal to you. You are responsible for keeping your login credentials secure and for activity carried out through your account.
You must not sell, transfer or systematically share your account with unrelated users.
3. The LingoGap service
LingoGap may include:
- structured Danish lessons and exercises;
- grammar and vocabulary practice;
- reading, writing, listening, pronunciation and speaking practice;
- a Danish Word Bank;
- personal flashcards and spaced-repetition review;
- saved learning progress;
- AI-assisted writing and speaking feedback;
- Danish-language assistance tools;
- exam-style reading and writing practice;
- automatic or AI-assisted educational assessment;
- audio and speech-related functionality; and
- account and subscription management.
Some functionality requires an internet connection and a signed-in LingoGap account.
LingoGap may be available through a native mobile application, a web application, a progressive web application or other supported interfaces.
Installation of the application does not mean that all functionality is available offline.
4. Educational purpose and exam-style practice
LingoGap is an independent educational service.
LingoGap does not provide:
- an officially recognised language qualification;
- an official PD3 examination;
- an official examination result;
- an official language certificate;
- guaranteed admission to an educational institution;
- guaranteed employment, residence or immigration outcomes; or
- regulated legal, immigration, financial or medical advice.
PD3-style and other exam-style materials are provided for educational practice only.
LingoGap is not an official PD3 examination provider and is not affiliated with an official examination authority unless expressly stated otherwise.
Scores, corrections, assessments and feedback provided through LingoGap are educational estimates and may differ from assessments made by an official examiner.
5. Free and paid access
LingoGap provides a non-paid Free access level and may offer paid subscription plans.
The current public paid plans are:
- Starter;
- Basic; and
- Plus.
Free is the non-purchased baseline access level and is not a paid subscription product.
Different plans may provide different access to lessons, PD3-style practice, AI-assisted features and usage allowances.
The exact features, limits and benefits included in each paid plan are shown in the applicable LingoGap plan-selection or pricing screen before purchase.
The information presented immediately before purchase forms part of the specific subscription offer.
LingoGap may also maintain internal, administrative, testing, teaching or special-access levels that are not available for public purchase.
The existence of an internal access level does not give users a right to purchase or receive it.
6. Usage allowances
Some AI-assisted or grading functionality is subject to plan-specific usage allowances.
The applicable allowance is shown in LingoGap before purchase or use where relevant.
Unless LingoGap expressly states otherwise, monthly AI and grading allowances reset at the beginning of each UTC calendar month.
Unused allowance does not automatically carry over to the next calendar month and cannot be exchanged for money or credit.
LingoGap may use reasonable technical measures to prevent automated abuse, excessive request frequency, repeated submissions intended to circumvent limits, malicious use or activity that threatens the availability or security of the service.
Such safeguards do not remove paid access that a user is entitled to receive under the applicable subscription and mandatory law.
7. Subscription prices and payment
Paid subscriptions may be purchased through different authorised payment channels.
Subscriptions purchased through the LingoGap website may be processed through Stripe.
Subscriptions purchased through the LingoGap Android application are processed through Google Play Billing.
The applicable purchase screen will show the subscription price, billing interval, recurring nature of the subscription and other material purchase information before you confirm payment.
Prices may differ between countries, currencies and authorised purchase channels.
Applicable taxes and mandatory charges are included or disclosed as required by law and by the applicable purchase platform.
The price and billing information displayed and accepted immediately before you confirm the purchase apply to that transaction.
Uglecare ApS provides the LingoGap service. Stripe, Google Play and other authorised payment providers may separately process the payment transaction and apply their own payment or platform terms.
LingoGap does not receive or store your complete payment-card number when payment information is entered directly into an authorised third-party payment interface.
Where required by applicable law, contractual confirmation and required information relating to a direct online purchase will be provided on a durable medium, such as email.
8. Automatic renewal
Unless clearly stated otherwise before purchase, LingoGap paid subscriptions are recurring subscriptions.
A subscription automatically renews at the applicable billing interval until it is cancelled.
For subscriptions purchased through the website, recurring billing may be processed through Stripe.
For subscriptions purchased through the Android application, recurring billing is processed through Google Play.
You must cancel future renewal before the applicable renewal takes place if you do not wish the subscription to continue.
Cancellation normally stops future renewal while allowing access to continue until the end of the period that has already been paid for, unless applicable law, the relevant payment platform or a refund decision provides otherwise.
9. Cancellation and plan changes
You may cancel the future renewal of a paid subscription through the appropriate subscription-management channel.
For subscriptions purchased through Google Play, cancellation should normally be completed through Google Play subscription management.
For subscriptions purchased through the LingoGap website and billed through Stripe, cancellation may be completed through the Stripe Customer Portal or another online cancellation method made available by LingoGap.
If you experience difficulty cancelling a subscription, you may contact:
LingoGap will provide reasonable assistance.
Cancelling a subscription:
- stops future automatic renewal;
- normally does not end the current already-paid period;
- does not automatically create a refund;
- does not delete your LingoGap account; and
- does not delete your learning data.
Uninstalling the application, signing out or simply stopping use of LingoGap does not cancel a paid subscription.
A change between paid plans is available only where LingoGap and the applicable payment platform currently support that change.
If an immediate upgrade or downgrade is not available, you may need to cancel the current subscription, retain access until the end of the paid period, and purchase another available plan after the current entitlement ends.
Where a plan change is offered, the price, effective date and any applicable billing adjustment will be displayed before confirmation.
10. Right of withdrawal and refunds
Consumers may have statutory withdrawal rights under applicable consumer law.
For qualifying distance service contracts, this will generally include a 14-day withdrawal period beginning when the contract is concluded.
Where applicable law requires it, you may expressly request that access to LingoGap begin during the withdrawal period.
If you request immediate commencement of the service and subsequently validly exercise a statutory right of withdrawal, an amount proportionate to the service already supplied may be payable where permitted by law.
For a direct website purchase, a clear withdrawal request may be sent to:
For purchases made through Google Play, withdrawal or refund procedures relating to the Google Play transaction may also be handled through Google Play in accordance with applicable law and Google Play rules.
Cancellation and refund are separate actions.
Ordinary cancellation does not automatically create a refund for an already-paid subscription period.
Refunds may be required or considered where appropriate, including in cases of:
- a valid statutory withdrawal;
- duplicate or incorrect charges;
- an unauthorised transaction;
- a charge made after an effective cancellation;
- failure to provide the purchased entitlement;
- serious and unresolved lack of conformity;
- a prolonged material technical failure attributable to LingoGap; or
- another situation where applicable law or the relevant payment platform requires a remedy.
For direct website purchases processed through Stripe, refunds are handled by Uglecare ApS through the applicable payment process.
For Google Play purchases, refunds may be handled through Google Play and/or by Uglecare ApS where the applicable Google Play tools and rules permit.
A renewal is not automatically refundable merely because the user forgot to cancel, did not use the service, used it less than expected or later changed their mind.
Nothing in these Terms limits any statutory withdrawal, refund, price-reduction or other mandatory consumer right.
More detailed information is available in the LingoGap Withdrawal, Cancellation and Refund Policy.
11. AI-assisted features
LingoGap uses artificial intelligence in some learning and assessment features.
Depending on the feature used, relevant information may be processed by an external AI service provider. This may include:
- text submitted by you;
- writing responses;
- speaking transcripts;
- exam-style responses;
- lesson or task context;
- language preferences; and
- other information reasonably required to provide the requested feature.
Further information is provided in the Privacy Policy.
AI-generated results may be inaccurate, incomplete, inconsistent or unsuitable for a particular purpose.
LingoGap does not guarantee that:
- every language error will be detected;
- every correction will be correct;
- repeated submissions will receive identical results;
- an AI assessment will match an official examiner;
- an AI service will always be available; or
- AI feedback will produce a particular educational or examination result.
Speaking functionality may rely on device, platform, browser or third-party speech-recognition technology.
Speech recognition may incorrectly transcribe pronunciation, accents, names, numbers, pauses, unclear speech or background speech.
Where feedback is generated from a transcript, an incorrect transcript may affect the resulting feedback.
Users should avoid submitting unnecessary sensitive personal information to AI-assisted features.
12. User content
You retain the rights you have in content that you create and submit to LingoGap.
This may include writing responses, speaking transcripts, exam-style answers, saved vocabulary, flashcards, profile information and support communications.
You give Uglecare ApS a limited, non-exclusive right to receive, store, reproduce, transmit, process and display your submitted content only to the extent reasonably necessary to:
- provide the requested service;
- save and synchronise your progress;
- generate educational feedback;
- provide flashcard or learning functionality;
- administer your account;
- apply applicable usage limits;
- maintain security;
- investigate technical problems;
- comply with legal obligations; and
- establish, exercise or defend legal rights.
This does not transfer ownership of your original content to Uglecare ApS.
Personal-data processing is subject to the Privacy Policy.
13. Acceptable use
You must not use LingoGap to:
- unlawfully access another person’s account;
- share or resell paid account access;
- bypass subscription or access restrictions;
- circumvent AI or grading allowances;
- create or use accounts fraudulently to obtain repeated paid benefits;
- scrape or systematically extract LingoGap content;
- use automated systems to consume LingoGap content or AI functionality without permission;
- interfere with or attack the service;
- submit malicious code;
- infringe third-party rights;
- distribute substantial parts of paid LingoGap content;
- use LingoGap content to build a competing commercial database or service without permission; or
- otherwise use the service unlawfully.
Nothing in this section restricts a consumer from exercising a legitimate statutory right, including a valid withdrawal, refund or complaint right.
Reasonable personal use of your account on your own supported devices is permitted.
14. Intellectual property
The intellectual property used in or made available through LingoGap is owned by the relevant rights holder or rights holders and is made available by Uglecare ApS under applicable licence arrangements.
This includes, where protected:
- learning materials;
- lessons and exercises;
- reading texts;
- grammar explanations;
- audio;
- graphics;
- software;
- databases;
- interface design;
- educational structures;
- Word Bank organisation;
- exam-style materials;
- branding; and
- logos.
Your account or subscription gives you a personal, limited, non-exclusive and non-transferable right to use the applicable LingoGap service for personal educational purposes.
It does not transfer ownership of LingoGap content, software, branding or intellectual property to you.
15. Account deletion
You may request permanent deletion of your LingoGap account.
An account-deletion option is available within the supported LingoGap account experience and through the following web resource:
https://www.lingogap.dk/account/delete
If you need assistance, contact:
Account deletion and subscription cancellation are separate actions.
Deleting a LingoGap account does not by itself cancel an active Google Play or Stripe subscription.
You should cancel future recurring billing through the applicable payment channel where required.
When an account is deleted, associated personal data will be deleted or anonymised as described in the Privacy Policy, except where limited information must lawfully be retained, for example for:
- accounting or tax obligations;
- payment or refund records;
- fraud or security prevention;
- dispute resolution;
- legal claims; or
- another legal obligation.
16. Availability, updates and changes
LingoGap aims to provide a reliable digital service but does not guarantee uninterrupted or error-free availability.
Availability may be affected by maintenance, updates, internet connectivity, supported-device limitations, security measures or third-party services used to operate LingoGap.
LingoGap may make reasonable changes to the service for valid reasons, including:
- security;
- legal or regulatory compliance;
- technical compatibility;
- correction of errors;
- service reliability;
- educational improvement;
- prevention of abuse;
- replacement or modification of a third-party provider; or
- improvement of functionality or performance.
LingoGap will not rely on this clause to arbitrarily remove the essential functionality of an active paid subscription.
Changes to a digital service during an active contractual period will be made in accordance with applicable consumer law.
Where a material change negatively affects a consumer’s access to or use of an ongoing paid service, LingoGap will provide any advance notice, durable-medium communication and right to cancel or terminate that applicable law requires.
Plan features, prices or allowances may be changed for future purchases or future renewal periods where legally permitted.
A completed paid subscription period will not be retrospectively reduced.
Any subscription price change will be handled in accordance with applicable law and the rules of the relevant billing platform.
17. Suspension and termination
LingoGap may temporarily restrict or suspend an account where reasonably necessary because of:
- payment failure;
- suspected fraud;
- unauthorised account access;
- serious account sharing;
- attempts to circumvent access or usage limits;
- scraping or automated abuse;
- misuse of AI functionality;
- a serious security risk;
- unlawful conduct; or
- a serious or repeated breach of these Terms.
Where reasonable and appropriate, LingoGap will provide notice or an opportunity to correct the issue.
Immediate action may be taken where necessary to protect users, the service, payment systems or third parties.
LingoGap may terminate an account for a serious or repeated breach of these Terms.
Any effect on an active paid subscription will be handled subject to applicable law, including any mandatory rights relating to the remaining paid period, price reduction or refund.
18. Privacy, device storage and third-party services
Personal-data processing is governed by the LingoGap Privacy Policy.
LingoGap may use browser storage, application storage, local databases, caches and other device-local storage where reasonably necessary to provide the service.
This may include storage relating to:
- authentication;
- learning progress;
- flashcards;
- review state;
- user preferences;
- language settings;
- audio settings;
- temporary caches;
- backup or restore functionality; and
- other requested or necessary application functionality.
LingoGap relies on third-party service providers for parts of the service.
These may include providers of:
- authentication and cloud databases;
- Google Play billing;
- Stripe payments;
- AI processing;
- cloud hosting and infrastructure;
- speech recognition;
- audio services; and
- transactional email.
The Privacy Policy provides further information about personal-data processing, purposes, retention and relevant service providers.
19. Consumer rights, conformity and liability
LingoGap will provide paid digital services in accordance with the applicable agreement and mandatory consumer law.
If a paid digital service has a material defect or does not conform to the agreement, please contact LingoGap so that the issue can be investigated and, where appropriate, corrected.
Depending on applicable law and the circumstances, available remedies may include correction, restoration of access, price reduction, termination or refund.
Nothing in these Terms excludes or limits liability or consumer rights where exclusion or limitation is prohibited by law.
To the extent permitted by applicable law, LingoGap is not responsible for indirect or unforeseeable loss caused by circumstances such as:
- the user’s own internet connection;
- an unsupported or incorrectly configured device;
- unauthorised account sharing;
- misuse of the service;
- inaccurate information supplied by the user;
- reliance on an unofficial AI or exam-style assessment as if it were an official decision; or
- third-party circumstances outside LingoGap’s reasonable control.
This section does not limit any mandatory remedy relating to a failure to supply or lack of conformity of the digital service.
20. Complaints
If you have a complaint about LingoGap, please contact us first at:
You may also contact us by telephone:
+45 91 41 20 66
Please provide enough information for us to identify your account and understand the issue.
Where applicable, Danish consumers may have access to the public consumer complaint system administered through Nævnenes Hus, including Mæglingsteamet for Forbrugerklager and Forbrugerklagenævnet, subject to the applicable jurisdiction and eligibility requirements.
Nothing in these Terms prevents a consumer from using a competent complaint body or court where legally available.
21. Governing law
These Terms are governed by Danish law.
If you are a consumer residing in another EU or EEA country, this choice of law does not remove mandatory consumer protection that applies to you under the law of your country of residence.
Nothing in these Terms limits a legal right that cannot validly be waived or restricted.
22. Changes to these Terms
LingoGap may update these Terms where reasonably necessary because of:
- changes in law or regulatory requirements;
- changes to the service;
- security requirements;
- changes to payment systems;
- changes to third-party service providers; or
- clarification or correction of the Terms.
The current version number and effective date will be displayed at the top of this document.
Changes will not retrospectively remove rights that have already arisen.
Where a proposed change materially disadvantages an active consumer subscription, LingoGap will provide the notice and cancellation or termination rights required by applicable law before the change takes effect.
23. Other legal terms
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.
A failure by LingoGap to enforce a provision on one occasion does not permanently waive the right to enforce it later.
A discretionary refund, exception or goodwill decision in one case does not automatically create an obligation to provide the same result in another case.
These Terms should be read together with:
- the Privacy Policy;
- the Cookie Policy;
- the Withdrawal, Cancellation and Refund Policy;
- the applicable plan or pricing information; and
- the specific purchase information presented before confirmation.
If there is a conflict:
1. mandatory applicable law prevails;
2. specific price, billing and subscription information accepted in the applicable purchase flow applies to that transaction;
3. applicable payment-platform terms govern matters allocated to that platform;
4. the Withdrawal, Cancellation and Refund Policy applies to the relevant LingoGap withdrawal and refund procedures; and
5. these Terms apply generally.
The reference version of these Terms is in English.
Translations may be provided for convenience.
Nothing in this language provision limits any information or consumer right that must be provided in another language under applicable law.
24. Contact information
LingoGap
Operated and commercially provided under licence by:
Uglecare ApS
CVR: 34353255
Borups Allé 116, st. tv.
2000 Frederiksberg
Denmark
Telephone:
+45 91 41 20 66
Email:
Website: